Shipping & Returns
How are By Fairfax & Roberts pieces packaged?
Our products come packaged in a beautiful ‘By Fairfax & Roberts’ branded box and branded suede pouch to store your precious pieces. Each box also features an authenticity card and care instructions.
How long will it take for my order to be delivered?
Domestic orders within Australia are free for standard shipping and $10.00 for Express Shipping. Orders are packaged between Monday - Friday and delivery is usually 2-5 business days for standard shipping and 1-2 days for express shipping from the date the parcel is dispatched.
Do you offer international shipping?
Yes, we offer international shipping on all orders. International shipping fees apply.
Please note, delays and additional international taxes may apply at the port of entry of the receiving country. We try to ensure a smooth delivery however, we do not take responsibility for any international taxes, fees or duties applied by customs to a delivery at the port of entry of the receiving country.
How much does shipping cost?
AU Shipping: Standard shipping within Australia is free for all orders. Express Shipping is available at an additional $10.00 charge.
International Shipping: International shipping fees applied based on the receiving country.
Where do you ship from?
We ship from our workshop in Sydney, Australia.
What is your returns policy?
There are strictly no returns, exchanges or refunds on any earrings due to health regulations. Necklaces and bracelets can be returned for a refund or exchange if unworn and still in resaleable condition. Each item will be assessed by our in-house jewellers before any return is processed. Please contact our team at firstname.lastname@example.org to assist you.
How do I return an item?
To return an item, please contact our team at email@example.com.
Which materials do you use to create your jewellery?
The By Fairfax & Roberts collection perfectly marries the world of luxury jewellery with a desire for everyday elegance to present pieces that are both beautifully designed and manufactured to our exacting standards. Each piece is brought to life by using authentic freshwater pearls and real gemstones placed in high-quality settings of sterling silver either 18K gold or rhodium plated. Other metal pieces are made from stainless steel either highly polished or 18K gold plated.
Is your jewellery nickel free?
Yes, all our jewellery is nickel free.
Are all By Fairfax & Roberts products quality checked?
Each and every product has been quality checked by our master jewellers in our workshop in Sydney, Australia.
Do By Fairfax & Roberts pieces come with a warranty?
Our items do not fall under a warranty guarantee however, we have applied the same manufacturing and sourcing principles applied to fine jewellery to ensure you get maximum wear from your By Fairfax & Roberts pieces.
My item is broken. How do I fix it?
Please contact our team and send photos of the piece to firstname.lastname@example.org.